Hyundai Car dealerships-Like Car not the dealer

So after much searching around several years ago to determine what brand new car I wanted to buy I bought a 2002 Hyundai Sonata.  I have like the car allot.  It had all the features at the time I was looking for and it was a reasonable price.  I have to say though I have decided I will never buy another Hyundai again.  The reason behind it is not due to the car again its due to the service centers.  After buying my car and moving I realized there are not alot of Hyundai service areas around.  Mind you I can get the oil changes and what not done whereever but whenever I needed something fixed by a the dealer it was a pain trying to get my car there.  Every service center I have taken it too has treated me because I’m a woman like I don’t know anything.  They have also had horrible service hours which are most car dealerships not just hyundai and that is more because we have to drive 45 mintues to get to the dealer.

The final straw though came on Saturday, we scheduled an appointment online to deal with a recall situation on my car.  We had tried the phone but always got put on hold forever.  In our online scheduling we asked how long the service would take.  My husband was told the oil change would take 40 minutes and the recall would take a couple of hours to a few days.  Mind you they got back to him about this the night before we were scheduled to take it in and at that point we had already waited several weeks to be able to get in.

My husband took my car in an they told him as he dropped it off there was no way it would be done until at least Monday.  Why they didn’t tell us that right away I don’t know.  So my husband asked if they had a loaner or even a rental vehicle.  They said that we had to schedule that out 3 weeks in advance.  They offered to let us reschedule but that would have meant waiting several weeks again.  Since this wasn’t the first bad experience but like the 5 or 6th I have to say even though I’m thinking of looking for a new car it won’t be a Hyundai!!!

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