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What makes a good web host?

Cheap Web HostingI’ll admit it, I have A.D.D when it comes to technology. There’s always something new, someone cheaper, or something shiny that grabs my attention. But new isn’t always better.

As I’m writing this post, I’m having conversations with my web host, A Small Orange, over high CPU performance. It seems that something on my WordPress site is causing the server to work extra hard. We’ve found out it’s either related to index.php and/or wp-cron.

The good news here is that my host isn’t shutting me down. They emailed me to let me know and they are willing to do what they can to help. The bad news is, the issue is someplace in WordPress, or one of its plugins, and not something that the support people can see.

So, I have to troubleshoot and find out if I can make things better. They aren’t giving me 24 hours or any firm deadline, as long as I’m keeping them updated, and they see improvements, we’ll be good. If there aren’t improvements, then they’ll discuss options with me; still not shutting down my site.

Every hosting platform has issues. Servers don’t like being on 27/7/365 and software sometimes goes awry. The true measure of a hosting platform shouldn’t be about the lowest price for unlimited bandwidth and space, it should be about how stable the hosting is and how prompt and helpful the support is.

aSmallOrange Web Hosting

Sure, I may pay a little more for my A Small Orange hosting, but I feel I get better support and have better service than what I’d get for $3 a month at other hosting places.

Call me crazy, but I believe that if you look for the cheapest hosting, you are also getting the cheapest servers and support.

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1 Response

  1. James says:

    That is definitely one of the reasons that I like being hosted with ASO, and I’m glad to hear that you’re making some progress. Ignore the logged instances regarding index.php, that’ll show for just about any load issue involving WordPress, and focus instead on wp-cron.php. I’m betting that it’s a plugin conflict.

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