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Screw You Too Adobe

I’m very unhappy with Adobe right now. I called yesterday and asked them if Adobe Acrobat Standard could convert Word documents to PDFs on a Mac and keep all images and clickable links. They said yes so the program was bought. However, none of my documents contain clickable links after they’ve been converted from Word to a PDF.

So I asked why on Adobe’s forms and I was informed by a user that clickable links in PDFs from Word are not possible on the Mac. What??!! I made a point to ask specifically for this feature on my Mac and they told me it was possible! What a crock!

So I called back today and the customer service person said that the people on the forums probably know more then they do and she could’t tell me if the feature I was looking for was actually possible. However, she would send me to tech support to get a definite answer at a cost of $39.

I’m so pissed. I asked specifically for features on my platform and I was told it was possible. This could have been easily rectified by having downloadable trial of Adobe Acrobat on Adobe’s part, but there isn’t one for Macs.

My options now are to re-link everything in the PDF though Adobe Acrobat. This is not ideal, but it should work. Then I just may return the product due to the fact it was sold under false pretenses.

6 Responses

  1. John Dowdell says:

    Hi, I’m sorry for the hassle you went through. I came here through Digg, and dig some quick searches, but couldn’t find info either way either:
    http://www.google.com/search?q=site:adobe.com inurl:acrobat macintosh features “microsoft word” links

    I’m on vacation this week, with limited access to email, but I’d like to pursue this when I got back in the office, make sure you get treated right… good?

    (Hmm, do you know where you called on that initial presales call? Knowing either the office, the phone, or the link where you got the phone number could help me pursue it more directly, thanks.)

  2. Thomas says:

    Thanks for the comment John. I have started the return process for Acrobat. I was very impressed that I could just start the process online. However, email instructions are coming as I have to distroy Acrobat or something. It seems possible to return it though.

    As for the phone call, I just called the 800 number on the web site and ended up at customer service, they then transfered me to sales and I have no idea what office I was talking to.

    You can find my post on Adobe forms titled “Word to PDF Doesn’t Keep Links”

    And here is the tech document I was pointed to: http://www.adobe.com/support/techdocs/325287.html

    If you want to contact me you can. thomas @ my domain name or via my contact page.

  3. John Dowdell says:

    Understood, Thomas, thanks for the followup. It seems like you’re already on the path to setting things right… I’m just sorry that you were misdirected to an unfulfilling path in the first place. On Monday I’ll check in with friends in Customer Service, point them to your post here, see if we can trace back and find how the pre-sales info went wrong.

  4. Thomas says:

    Hopefully Acrobat and Word can work together in the future so I can create PDFs with links. 🙂

  5. marywilliams says:

    Hi guys, I need to convert HTML documents into PDF. How do I do it?

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