As I stand here in the Southdale Apple Store, I can’t but think about how great it was that Apple brought products and support to the people. You can’t get this kind of support over the phone.
So what happened? Well my hard drive gave out this morning on my iMac G5. I immediately tried all the tricks. Booting off the install CD, tried target disk mode with another Mac, tried just letting it go and nothing worked. Having Apple Care on the computer, I called support and in seconds was connected with a very helpful person.
She walked me though all the ideas she could over the phone and we had no luck. So she called the local Apple Store and setup an appointment for me in an hour and a half.
Once at the Genius Bar, they did some tests and told me the news, my hard drive was dead. But we kept trying to run Data Rescue II and it eventually worked. It took quite a while, and I’m still here hours later, but it’s recovering my data. 😀
It’s been hours since I first had this issue an no one has made me feel stupid and have been more than willing to try anything to help out. They offered to do all the recovery for me at an additional cost, or they said I could do it myself, in their store with some of their hardware (keyboard and mouse) right on the Genius Bar. They even offered to let me sit here and use the internet while Data Rescue worked at recovering my files. I basically have an office setup now as I’m checking work email and catching up on whatever I can.
I doubt that the car dealer would let me do work on my car in their shop, or that other computer stores would let me sit here and use some of their resources while I wait.
It’s that kind of in store support that makes it so great. I’d hate it if I had to just send it in and wait for a phone call about what was up or be charged by the hour for someone to look at my computer. Today I’ll get to find out the problem, the solution and I’ll get to go home with my data. How great is that?